FREQUENTLY ASKED QUESTIONS

General

Do you offer a free trial?

Yes, we offer a free 14-day trial to allow you to experience our innovative CloudJiffy PaaS. Limitations –

Public IPv4 cannot be assigned in trial
Docker cannot be used in Trial
.NET cannot be used in trial
Maximum 2 environments can be created
Per node maximum 12 cloudlets or 1.5GB RAM
Maximum 2 nodes per layer.

What is a CloudJiffy environment?

CloudJiffy groups your application containers into environments. This is just a collection of containers (servers) all devoted to serving the same application(s) or website(s); CloudJiffy automatically configures links between these servers on your behalf (for example, if you have a load balancer, it’s automatically configured to send traffic to the web servers within the same environment).

Each server within your CloudJiffy environment is dedicated 100% to you – you don’t share with any other customer – meaning that you always enjoy maximum performance, flexibility, and security.

Can you help me to migrate my application to CloudJiffy?

Our expert migration team can migrate any number of websites or web applications to your new CloudJiffy PaaS account with a minimum charge. We’re available 24×7 to help with any questions or problems you may have during the process.

Simply contact our support team after signing up for our CloudJiffy PaaS and they’ll help you get started!

Can I host multiple domains?

CloudJiffy is intended for large single domain hosting inside each environment, however, it is possible to host multiple domains by creating multiple separate environments, or inside a single environment by configuring virtual hosts in your web server configuration. Our friendly support team can help you to set this up.

If you are planning to host a large number of small domains on a single environment we recommend our Cloud VPS range as a more appropriate solution, which is designed to efficiently support multiple domains on one server.

How is CloudJiffy secure?

CloudJiffy uses secure containers so that you do not have the management headache of the kernel, patches or updates. We secure your container ports by default and provide you an easy to use web based firewall. Your account can be protected via additional Two-Factor Authentication.

Does CloudJiffy offer email hosting?

We recommend that you integrate your scripts with a specialist transactional email provider for best deliverability and operability (mail related debugging). Whilst we can’t recommend a specific third party service, existing customers are using services provided by the likes of Mailjet, Mailgun, and Sendgrid – all of these offer free tiers for low volume use, and if necessary your servers can be configured to use their services as an SMTP relay (no code changes required to your scripts).

If you still wish to send emails directly from your server (not recommended), sendmail is installed and available to use on all application server nodes (disabled on trial accounts for abuse reasons). You should also add a public IP (not available on trial accounts) to your node(s).

Inbound email functionality (i.e. mailboxes) is currently outside of the scope of our CloudJiffy PaaS. You can point your MX records to an external email service such as Leapswitch SmarterMail, G-Suite, Outlook.com.

Pricing

What resources do I pay for with CloudJiffy?

All CloudJiffy costs are based on usage, not allocation – meaning you pay for resources consumed, and not for requesting that resources are made available to you (how it works elsewhere).

There are only 5 resources you have to pay for on our CloudJiffy PaaS:

Cloudlets
Disk space (first 20GB is free!)
Traffic (first 1GB/hour is free!)
Public IP addresses
Licenses.

Public IP addresses, custom SSL, Docker, and our Elastic VPS feature are only available on paid accounts.

What is a cloudlet?

A cloudlet is a composite billing unit comprised of 128MB RAM and 400 MHz CPU. Each CloudJiffy server has multiple cloudlets assigned to it, e.g. 8 cloudlets would give you 1GB RAM and 3.2GHz CPU power.

The number of cloudlets assigned to your servers at any one time varies based on the resource demands of your application.

How do I know my cloudlet usage?

You can view real-time cloudlet consumption in the dashboard alongside your environment, and each individual server within it.

The dashboard also shows real-time graphs of CPU, RAM, network, and disk space consumption for each server within your CloudJiffy environments.

You’ll be surprised how little resources you actually use to run your application.

How much does a cloudlet cost?

Our cloudlet pricing includes an automatic volume discount. When configuring your environment, you have the opportunity to set 2 separate cloudlet limits for each server:

How many cloudlets do I need?

That’s exactly the point – you can’t know this in advance. That’s why buying resource allocations is a bad idea, and why it’s much better to pay for your actual resource usage instead – by using our CloudJiffy PaaS (so you don’t need to predict the future!).

The best way to see how much resources your application actually needs is to try it on our platform. Set reserved to 0 (Zero) and dynamic to maximum. You can do it right now using our free 14-day trial.

How do I control my budget?

You can set a maximum scaling limit for each server in your environment. This limits the maximum amount of resources your application can use (but it may run slowly or crash if there’s not enough – just like any other server), and hence also limits your costs.

How much does disk space cost?

Disk space is charged hourly per GB of disk space used in your environment. The first 20 GB is Free for every CloudJiffy environment.

How much does external / internet traffic cost?

Traffic usage is charged hourly basis & the first GB of data transfer is free every hour. The discount level is based on the amount of external traffic used per environment in the previous month. Internal traffic is absolutely free!

How much does internal traffic cost?

All internal data transfer between servers in our CloudJiffy PaaS is free of charge when using your private IP addresses.

How much are public IP addresses?

The cost of Public IP varies based on the location you choose(you can optionally add 1 public IP per server – you usually only need 1 public IP per environment; e.g. on your load balancer or web server).

Deploying Applications

Can I deploy applications using git or svn?

Yes! CloudJiffy has full integration with GIT and SVN, including support for git submodules and automated deployment (you can define the deployment schedule).

Can I upload and deploy applications via the dashboard?

Yes! You can upload applications manually via the deployment manager in your CloudJiffy Dashboard. These files can be in zip, war or rar format and can be deployed to any new and existing environments you have.

Can I manage my servers using FTP / FTP-SSL (FTPS)?

Yes, you can connect to CloudJiffy using FTP / FTP-SSL (FTPS), but this feature is only available on paid accounts with the public IP feature enabled.

Can I access the servers via SSH?

Yes! You can login via Web based SSH in CLoudJiffy Dashboard or via Putty/Terminal. The CloudJiffy dashboard also provides you with full access to edit major service configuration files (e.g. server.xml, php.ini, my.cnf, httpd.conf) right from your browser.

S/W Stacks

Which control panel do you offer?

CloudJiffy includes a highly innovative control panel which allows you to create an environment, and deploy your own multiple server infrastructure in just a few clicks. There’s no control panel with the same features already out there, so this is bespoke.

Which Java application servers and JDK versions do you support

We support Java (Tomcat, Jetty) and JavaEE (TomEE, Glassfish, WildFly) with JDK 6, JDK 7, and JDK 8 and Java 10

Which PHP application servers and versions do you support?

We support Apache (mod_php) and Nginx (PHP-FPM) with PHP versions 5.3, 5.4, 5.5, 5.6, and PHP 7

What database servers do you support?

We support both SQL (MySQL, MariaDB, PostgreSQL) and NoSQL (MongoDB, CouchDB, Cassandra, Redis) database servers. We also support graph databases such as Neo4j, and OrientDB.

Do you support load-balancing?

Yes, you can enable and deploy a fully configurable Nginx load-balancer easily via the dashboard in just two clicks!

Do you support caching?

Yes, we support both Memcached (application cache and session replication), and the Nginx load-balancer can be enabled as a reverse proxy server with caching capabilities.

Additional Features

Can I run scheduled tasks?

Yes, we have full support for cron. You can easily edit your crontab using the CloudJiffy Dashboard, or via SSH.

Can I edit the server configuration files?

You have full access to edit configuration files for all of your application servers. Our support team will be glad to advise you if you need any assistance with tuning these files.

What if I want to use software not supported by CloudJiffy?

You can add an Elastic VPS to your CloudJiffy environment (paid accounts only). This provides a plain, CentOS, Ubuntu, or Windows server with full root SSH or Administrator RDP access for you to install and run any software you need. Elastic VPS resource usage is charged in exactly the same way (cloudlets) as the other CloudJiffy PaaS servers. You can also use our connection to Docker Hub to automatically deploy any Dockerized application.

Please note that the Elastic VPS is a completely self-managed server and it is your responsibility to maintain and secure the server.

The concept behind the CloudJiffy PaaS is to free you from the headaches of server administration, so if there is a critical feature or function missing we would love to hear from you so we can consider adding this functionality to CloudJiffy in the future.

Can I use SSL certificates with CloudJiffy?

Yes, you can install your own SSL certificate on CloudJiffy. We recommend buying an SSL certificate from CloudJiffy as we can install and manage this for you free of charge. Alternatively, you can buy an SSL certificate from your preferred vendor and install this yourself via our CloudJiffy dashboard.

You will need to enable a public IP address on your load balancer or web/application server to use an SSL certificate.

Can I share access to my environment with my developer?

Yes! You can share selected environments with your colleagues or a third-party developer, and optionally give them permission to create new environments on your account.

Server Management

Is the platform fully managed?

Yes, we fully manage your CloudJiffy infrastructure in accordance with our competitor-busting SLA. We give you direct access to configuration files for your application servers (e.g. php.ini, my.cnf, etc.), so you can customize your configuration at any time whilst we manage the platform behind the scenes to ensure maximum platform reliability.

Our support team is available 24x7x365 to assist you if you need any advice on tuning your configuration files.

Do you back up my data?

Backups are included free of charge and without storage limits. We take backups once every 2 days and keep a copy of your backups for 15 days(7 copies).

All backups are stored on our secure private backup network which is completely isolated from customers’ services. Our backup system provides regular system snapshots using a highly sophisticated incremental backup mechanism. This minimises the amount of load placed on your system during the backup process such that there is no noticeable impact to server performance.

Restores are available free of charge 24x7x365 via our support team who will manage the process for you to ensure the fastest and most successful recovery.

Sales & Billing

How is CloudJiffy billed?

By default all CloudJiffy PaaS accounts are prepaid, so you avoid the risk of any surprise bills. Simply purchase account credits for Rs 500/$10 or more. Usage charges are debited from your account balance on an hourly basis (in arrears).

What payment options do you provide / accept?

We accept all major international debit and credit cards including Visa, Mastercard, American Express.

You can optionally configure CloudJiffy to automatically refill your account balance using your credit card or PayPal payment agreement whenever your balance drops below a configurable threshold.

Is there a minimum contract period?

We have no minimum contract period. We are confident you will be completely satisfied with us, so we have no lock-in of any kind! Your prepaid account credit can be used for CloudJiffy services without any obligation to make any further payment.